Handling Guest Communication

Guest messages are tied to each booking. Open a booking to see the full thread with that guest. You can reply directly from Travlyr; replies are sent by email so guests receive them without needing to log in.

All communication for a stay lives in one place. You can see when messages were sent and what was discussed. Use clear, timely replies so guests have the information they need before and during their stay.

• One thread per booking
• Reply from the dashboard; guests get email
• View history for context on repeat guests

Reply to enquiries quickly to improve conversion. For confirmed bookings, send key information (check-in details, house rules) in good time. If you receive the same questions often, consider adding an FAQ to your booking page or a short guide you can link in messages.