Last updated: 20 February 2026
These Terms of Service ("Terms") govern your use of the software, website and services provided by Travlyr Ltd ("Travlyr", "we", "us", "our"), a company registered in the United Kingdom. By using our platform, you agree to these Terms.
Travlyr provides software tools for booking and hospitality management. We are not an accommodation provider. Property owners and operators who use our platform are solely responsible for their accommodation operations, their guests and their bookings. Travlyr is not liable for disputes between guests and property operators.
In these Terms: "Platform" means our software, websites and related services; "User" means any person or entity that accesses or uses the Platform; "Content" means any data, text, images or other materials you submit to the Platform; "Service" means the provision of the Platform and related support as described in your subscription or agreement with us.
You may use the Platform only in accordance with these Terms and applicable law. You must not use the Platform to conduct any illegal activity, infringe others' rights, or attempt to gain unauthorised access to our or any third party's systems or data. You are responsible for all activity that occurs under your account.
To use certain features you must register an account and provide accurate, complete information. You must keep your account details secure and notify us promptly of any unauthorised use. You must be at least 18 years old (or the age of majority in your jurisdiction) to register. We may suspend or terminate accounts that breach these Terms or for other reasons set out in section 13.
Paid subscriptions are billed in accordance with the plan you select (e.g. monthly or annually). Fees are due in advance unless otherwise agreed. Prices may be in local currency (e.g. IDR) or other currencies as displayed. We may change fees on reasonable notice; continued use after a change constitutes acceptance. All fees are non-refundable except where required by law or as expressly stated in our refund policy.
Where we offer a free trial, the trial period, scope and conditions will be stated at sign-up. At the end of the trial, your account may convert to a paid subscription unless you cancel before the trial ends. We may discontinue or modify free trials at any time.
You must not use the Platform to: violate any law or regulation; infringe intellectual property or other rights; distribute malware or harmful code; send spam or unsolicited communications; harass or harm others; or interfere with the integrity or availability of the Platform. We may remove Content or suspend access that we reasonably believe breaches this section.
Payment processing for subscriptions is handled by our payment providers (e.g. Stripe). Your use of their services is subject to their terms. For payments you collect from guests (e.g. via our tools), you are responsible for compliance with applicable payment and tax laws. We do not act as your payment facilitator unless expressly agreed in a separate agreement.
The Platform may be accessed and used globally. You are responsible for complying with all local laws in the jurisdictions where you or your business operate. We do not warrant that the Platform is appropriate or available in every location. Export and use of the software may be subject to export control laws; you must not use or export the Platform in violation of such laws.
We own or license all rights in the Platform, including software, design, text and branding. We grant you a limited, non-exclusive, non-transferable licence to use the Platform for your internal business purposes in accordance with these Terms. You do not acquire any ownership rights. You retain ownership of your Content; you grant us a licence to use, store and process your Content as necessary to provide the Service.
To the fullest extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential or punitive loss or damage (including loss of profit, data or goodwill); (b) our total liability for any claims arising from or related to the Service or these Terms is limited to the amount you paid us in the 12 months preceding the claim, or GBP 100, whichever is greater; (c) we are not liable for the acts or omissions of property owners, guests or third parties. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
The Platform is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free or free of harmful components. We disclaim all implied warranties (including merchantability and fitness for a particular purpose) to the maximum extent permitted by law. Some jurisdictions do not allow certain disclaimers; in such cases our liability is limited to the maximum extent permitted.
You may close your account at any time. We may suspend or terminate your access immediately if you breach these Terms, or on reasonable notice for any other reason. On termination, your right to use the Platform ceases. We may retain and use your data as permitted by our Privacy Policy and applicable law.
We may update the Platform and these Terms from time to time. We will notify you of material changes by email or through the Platform. Continued use after the effective date of changes constitutes acceptance. If you do not agree to material changes, you may close your account before the changes take effect.
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising from or connected with these Terms or the Platform, save that we may bring proceedings in any jurisdiction where you are located. Nothing in this section affects your statutory rights as a consumer in your jurisdiction.
For questions about these Terms, please contact us:
Travlyr Ltd
Email: hello@travlyr.com
